Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Apollo Dental Cuddalore, operated by Pranaya Healthcare ("we", "us", "our"), collects, uses, stores and protects personal information when you visit apollodentalcuddalore.com, contact us, submit an enquiry, request an appointment, or use our services.

This policy is intended to provide clear information about our data practices and applies to information collected through our website and related enquiry and communication channels. It is designed to be consistent with applicable Indian data-protection and privacy requirements.

2. Business and Contact Details

Legal entity: Pranaya Healthcare
Clinic/Brand: Apollo Dental Cuddalore
Address: No. 4, Nellikuppam Main Road, Semmandalam, Cuddalore, Tamil Nadu
Phone: 759 888 7059
Website: https://apollodentalcuddalore.com
Privacy contact email: apollodentalcuddalore@gmail.com

3. Information We Collect

We may collect information that you choose to provide, including your name, mobile number, email address, appointment preferences, enquiry details and information you provide when communicating with us.

If you voluntarily provide dental or health information, we may process that information where necessary to respond to your enquiry or provide dental healthcare services.

We may also automatically receive limited technical information when you use our website, such as IP address, browser and device information, pages visited, approximate usage information, date/time information and similar technical data.

4. Information Collected Through Forms and Enquiries

When you submit a contact, appointment or enquiry form, we use the information you provide to respond to your request, contact you about an appointment, provide requested information and, where applicable, arrange dental consultation or treatment.

Please avoid submitting unnecessary sensitive health information through a general website enquiry form.

5. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and appointment requests.
• Contact patients regarding appointments and treatment.
• Provide dental consultation, diagnosis and treatment.
• Maintain appropriate clinical, administrative and business records.
• Improve our website, services and patient experience.
• Understand website usage and advertising performance.
• Prevent fraud, misuse and security incidents.
• Comply with applicable legal, regulatory and professional requirements.

6. Google Ads and Advertising

We may advertise our dental services through Google Ads.

When you visit our website after interacting with an advertisement, Google and its advertising technologies may collect or receive information about the interaction, subject to the settings, technologies and policies applicable to those services. We may use this information to measure advertising performance, understand which advertisements generate enquiries or visits, and improve our advertising campaigns.

We do not sell or rent patients' personal information to advertisers.

Where required by applicable law or platform requirements, we will use appropriate consent and privacy controls for advertising and measurement technologies.

7. Google Analytics and Similar Technologies

We may use Google Analytics or similar analytics services to understand how visitors use our website and to improve our services.

These services may use cookies, pixels, tags or similar technologies and may collect technical information such as device, browser, pages visited and website interaction information.

For information about Google's processing of information, users should review Google's applicable privacy and advertising policies.

8. Cookies

Our website may use cookies and similar technologies for essential website functionality, analytics, advertising measurement and other legitimate website purposes.

Cookies may help us remember preferences, understand website usage and measure the effectiveness of advertising.

Where consent is required, applicable consent choices will be provided.

9. Sharing and Third-Party Service Providers

We may use third-party service providers to support website hosting, communications, appointment management, analytics, advertising, security and other business functions.

Depending on how you interact with our website, relevant information may be processed by service providers such as Google and other technology providers.

We may also disclose information where required by law, regulation, legal process, or where reasonably necessary to protect our patients, staff, business or rights.

We do not sell personal information as a commercial product.

10. Healthcare Information

If you become a patient, we may collect and maintain information necessary to provide dental healthcare services and maintain appropriate clinical records.

Healthcare information is accessed only by authorized persons who require it for legitimate clinical, administrative or legal purposes.

Information may be retained for the period required or reasonably necessary under applicable law and professional requirements.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.

Access to information is limited to authorized persons who need it for legitimate purposes.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including appointment management, healthcare services, clinical and business records, legal and regulatory obligations, dispute resolution and legitimate business purposes.

When information is no longer required and there is no applicable requirement to retain it, we take reasonable steps to delete or securely dispose of it.

13. Your Privacy Choices and Rights

Subject to applicable law, you may request access to information about the processing of your personal data, correction of inaccurate information, deletion where applicable, withdrawal of consent where processing is based on consent, or assistance with a privacy-related grievance.

Requests may be made using the privacy contact details provided in this policy. We may need to verify your identity before acting on certain requests.

14. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent by contacting us or using an available privacy or consent control.

Withdrawal of consent does not affect processing that was lawful before withdrawal. Information may continue to be processed or retained where required or permitted by applicable law.

15. Children's Information

Our dental services may include children. Where information relating to a child is collected, we will handle it in accordance with applicable legal requirements, including requirements concerning parental or lawful guardian consent where applicable.

16. Third-Party Links

Our website may contain links to third-party websites, social-media platforms or other services. Their privacy practices are governed by their own policies. We recommend reviewing the privacy policy of any third-party service before providing information.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, advertising practices or applicable legal requirements change. The current version will be published on this page with its effective date.

18. Privacy Complaints and Contact

For questions, privacy requests, correction requests, withdrawal of consent or complaints relating to personal information, please contact:

We will review privacy requests and grievances and respond in accordance with applicable requirements.

This Privacy Policy should be reviewed and updated if the website, forms, analytics, advertising tools, contact methods or data practices change.